Please click the link to download our remote access software. You might receive some security warning popups. These are normal. Choose to allow the download and continue to run the application. If you have problems doing this you may call (855) 556-1888 and we will assist you through the process. Once the software is installed please call the number above and give your ID and password to the technician. This will register your device with our service. From this point on simply telling one of our technicians, your machine ID will give us a clear view of your computer’s history and needs.