I was having trouble getting a good internet connection. everytime I put my computer to sleep there was a chance I wouldn’t be able to get on the internet without restarting my laptop. needless to say this was very annoying. I spent over 2 1/2 hours on the phone with HP and they said they I needed to sent it in to be fixed. being my computer is not under warranty I’m sure that would’ve costed a couple hundred dollars. decided to give so cal a try before shipping my laptop to HP thinking there’s a 1% chance they’ll be able to fix it…. and to my surprise 5 minutes into the phone call they fixed what HP couldn’t do in over 2 hours on the phone. I couldn’t recommend so cal enough. just saved me a ton of $ and time. I’m a very happy customer right now!